We currently ship to Europe.

Spain (mainland and Balearic Islands), Portugal (mainland), Albania, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Slovakia, Slovenia, Spain (mainland and Balearic Islands), Gibraltar, Greece, Hungary, Iceland, Ireland, Faroe Islands, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

The price and delivery time of an order will depend on its destination.

Shipments Spain:

-Peninsula: 24/48 working hours (Free)

- Balearic Islands: 48/72 business hours (9.00€) or 4-5 business days (Free)

Shipping Portugal:

- Peninsula: 24/48 working days (11.50€) or 3-4 working days (Free) 

Shipments to the rest of Europe:

- Between 3-5 working days (20€)

Important : The delivery time for orders placed after 1:00 p.m. will start counting from the next business day.

For shipments to other locations contact us atinfo@westsouls.comor through ourweb form, we will find a solution!!

Currently we do not make shipments through the web to Ceuta, Melilla or the Canary Islands. If you wish to place an order to any of these locations, please contact us throughinfo@westsouls.com,or of our web form, and we will look for a solution.

We currently do not ship via the web to Madeira or Azores. If you wish to place an order to any of these locations, please contact us throughinfo@westsouls.com,or of ourweb form, and we will look for a solution.

You can see the status through the tracking link attached to your order confirmation email. If after the delivery deadline you have not received the order, contact us through theform located on the contact page with your name and surname, order number, date the order was placed and we will give you an answer as soon as possible.

Don't worry, we'll fix it!!

Returns are completely free of charge in Spain and Portugal. The shipping costs for the return of the item will be borne by us. For all other European countries, the shipping costs for the collection of the order will be charged (20€).

Once we receive the item in its original condition, we will proceed to refund the amount of the item(s) in the same way in which the purchase originated. Unfortunately we will not reimburse the shipping costs in case there were any (urgent shipments in Spain and Portugal, and shipments to the rest of Europe).

The only two conditions that you must take into account is to request a return within 30 days from the date of purchase, and that the item(s) is/are unused and in the same condition in which you received it, with its corresponding product label. .

For more information take a look at ourReturn policy.

Our return policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately we will not be able to offer you a return.

¡It is very simple! You just have to contact us through the followingform and specify:

- The order number of the item(s) you wish to return

- The item or items to be returned

- Reason for return

Once the form has been sent, our team will contact you, via email, to inform you of the instructions and next steps of the return process.

For more information take a look at ourReturn policy.

Unfortunately we do not offer product exchanges, only returns.

You have multiple payment methods available to choose the one that best suits your needs:

- Credit/debit card (Visa, MasterCard, Maestro and American Express)

- Google Pay / Apple Pay, depending on the device from which you access.

- PayPal

-iDeal

- Bancontact

All transactions are secure and encrypted.

Ask us all your questionshere and we will contact you as soon as possible.